Faq Sections

General
When will my order be shipped?

We process and ship orders within 3 business days of order confirmation and payment. When your order is shipped via DHL, you will receive an email with the tracking information. If for some reason you do not receive an email from the carrier, please contact us at melotti@melotti.it and we will get back to you. The delivery window is 1-5 business days.


Are you satisfied with this article? Usefulness of the article: 1 / 0

What happens if I have to change an order?

If your order has not yet been shipped, we can try to amend it. Please contact us immediately by sending us an e-mail at melotti@melotti.it or call us at our office from Monday to Friday from 08:30 to 12:30 and from 14:30 to 18:30 at +39 045 7300444 .Once an order has been shipped, it cannot be changed.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Is it possible to indicate a delivery address other than mine?

If your order is a gift and you want to send it to an address other than yours, enter your address as the main "billing" address and the recipient's address in the "delivery address" item.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Do you ship all over Italy? And abroad?

Yes, shipments are active throughout Italy, over 65,00 euros of products are free, otherwise the cost is 10.00 euros.

We also reach those who are further away for this reason we also carry out expeditions throughout Europe start from 22.90 euros. If you need a personalized quote for a delivery you can send us an e-mail at melotti@melotti.it or call us at our office from Monday to Friday from 08:30 to 12:30 and from 14:30 to 18: 30 at +39 045 7300444


Are you satisfied with this article? Usefulness of the article: 0 / 0

Custom quotes for Christmas gift boxes?

If you are a company and want to request a personalized quote on our gift packages, you can write us an e-mail at bottega@melotti.it or call us at our office from Monday to Friday from 08:30 to 12:30 and from 2:30 pm to 6:30 pm at +39 045 7300444


Are you satisfied with this article? Usefulness of the article: 0 / 0

Can't find the answer you were looking for?

 Do not hesitate to contact us for further questions. You can send us an e-mail at melotti@melotti.it or call us at our office from Monday to Friday from 08:30 to 12:30 and from 14:30 to 18:30 at +39 045 7300444


Are you satisfied with this article? Usefulness of the article: 0 / 0

Products
Where can I buy Riso Melotti?

You can find it on our online shop at www.melotti.it, in our Bottega Melotti store in Isola della Scala at the Melotti farm or Riso Melotti is also found in the best shops and delicatessens. The updated list of stores can be found on the website www.melotti.it


Are you satisfied with this article? Usefulness of the article: 0 / 0

Are your products gluten-free?

Our Rice and our Rice Flours are 100% gluten-free products, processed in an environment free of gluten contamination.

For all other products, you can find the list of ingredients and allergens in the "description" tab within each product.

For a faster search, you can select the GLUTEN FREE filter on our online shop.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Is the rice all of your production?

Yes! All the Rice we sell is grown, processed and packaged directly in our family rice mill in Isola della Scala, Verona. Our reality is an example of a unique short chain on a national level and not only for development, creativity and maximum expression of multifunctionality linked to the world of Rice.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Where can I find your Rice at the best price?

You can find the best price per kg of Vialone NanoCarnaroli Rice and all our products at the Bottega in our Rice Mill. 

Alternatively, you can order our Rice on our shop online, shipping in Italy is free above 65.00 euros of products.

We also reach those who are further away for this reason we also carry out expeditions throughout Europe start from 22.90 euros.

If you live far from our company, ordering online is easy and convenient!


Are you satisfied with this article? Usefulness of the article: 0 / 0